Refund policy

Returns and refunds

Our products are made to order. Please check the product details, size, color and any personalized text before purchasing.

Damaged, defective or incorrect items

If your order arrives damaged, has a manufacturing defect, or is not the item you ordered, Contact us as soon as possible, preferably within 30 days of delivery. Include your order number and a description of the issue. Keep the packaging and take clear photos; we may request them when we reply. We will review the issue and arrange an appropriate replacement or refund at no additional cost for a confirmed problem.

Changes of mind and sizing

Except where applicable law gives you a right to return or cancel, we do not accept returns or exchanges for a change of mind, a size or color you selected incorrectly, or errors in personalization supplied by you. This does not affect your rights if goods are faulty, not as described, or otherwise fail to meet legal requirements.

Cancellations and returns

Contact us promptly if you need to change or cancel an order. Changes may not be possible after production begins. Please do not send items to the manufacturer or to any address without contacting us first. We will provide instructions if a return is needed.

Refunds

Approved refunds are issued to the original payment method. Your payment provider may need additional processing time. Nothing in this policy limits any mandatory consumer rights, including cancellation or withdrawal rights that apply to your order.